Refund Policy

Last updated: April 18th, 2025

WilloTips Kit 30-Day Money-Back Guarantee (WilloTips Kit ONLY)

We stand behind the quality and performance of the Willotips Kit. That’s why we offer a 30-day money-back guarantee — so you can try it risk-free.

If you’re not fully satisfied with your results, we’re here to help. Here’s how it works:

1. Watch the Application Guide
We've created step-by-step video to help you apply your WilloTips like a pro. This is the first step to getting flawless results. (View Here)

2. Need Extra Help?
If you're still having trouble, schedule a free 15-minute video call with a trained nail tech to walk you through the process and troubleshoot any issues. (Book Here)

3. Still Not Working For You?
No worries — if it’s still not a fit after trying the video and live support, you can return your kit within 30 days. Just cover the return shipping cost, and we’ll issue a full refund. (Request Return)

Refund Policy (All Other Products)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@saintwillo.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@saintwillo.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.